FAQ

We ship all over Europe, Usa, Japan and Hong Kong.  Orders outside of Italy will be shipped out via DHL to ensure fast and reliable delivery.

Shipping to Italy GLS Express 6 €

Shipping in Italy DHL Express 9 €

Shipping Europe DHL Express 15 €

USA DHL Express shipping € 29

Absolutely. Once your order has been shipped you will receive a tracking number by e-mail. Please note that it may take a couple of hours for your tracking number to become active.

Good idea to check your tracking number to avoid any delivery issues.

Not in Europe, we have paid all taxes and local duties for customers in all of Europe  to ensure that you will receive your package smooth and easily. With no extra costs at all.

For other countries outside Europe Local taxes, customs duties may occur, depending on the local area.

Please contact the local authority for more information. These charges are not expenses charged to Write Sketch &

We accept payment with the following credit cards: Visa card, Mastercard, American Express & Visa Electron. These payments can be done using Paypan even if you don’t have an account and you don’ want to create one.  We also accept payment with PayPal and Amazon Pay

Matteo Carrubba e Angela Tomasoni snc

Via Aselli 11, 20133 Milan

Italy

We have a 90 days return policy to ensure that you have enough time to decide.

We do not provide free return labels. Customers are responsible for return shipping .

Please send a photo or description of the defected item to write@writesketchand.com  so we can help resolve the issue.

We process your return as soon as we get it, but it can take up to 10 days before the money is back in your account if you paid by credit card. If you have paid with PayPal it can be a few days only.

Please note that we refund via the same payment method that you used when placing the order.

Yes, it is the same process as any other order. Just ship back the order.

Absolutely. Please note in case of a refund that the money will go back to the account of the person who paid for the order.

Once confirming your order, a binding agreement is made, and you will automatically receive an e-mail confirming the order. If you somehow did not receive an order confirmation please contact us.

Yes, if we get the cancelation before the order is shipped. Please send us an email right after you placed the order to give us enough time to make the cancelation. We strive to process all orders as soon as placed.

Once an order is placed, we are unable to make any edits regarding the purchased items. Best option is to cancel the order and place a new order.

We believe in only producing what we need to avoid waste and overproduction. That unfortunately means that sometimes we have items sold out.

This is by far the best way of working to lower our carbon footprint and we are doing our very best to restock sold out items as soon as possible.

We believe in good quality and long-lasting products. That combined with not focusing on seasonal trends so designs will never be outdated is our way to make a sustainable brand.

We therefore we have a 365 days guarantee on all products to ensure that you will be happy with your product

All information given to Write Sketch & is treated as confidential. No information is at any point given to any 3rd parties and is strictly used between the customer and Write Sketch &. By submitting your info, you agree to send it to Write Sketch & who will process and use it according to our privacy policy.